[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.25.2″ _module_preset=”default” max_width=”2560px” module_alignment=”center” overflow-x=”hidden” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_module=”4028″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_slider module_class=”slider” _builder_version=”4.27.0″ _module_preset=”default” header_font_size=”46px” custom_button=”on” button_text_size=”14px” button_text_color=”gcid-17077013-55be-41c2-affd-15932dd92add” button_bg_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” button_border_radius=”50px” button_font=”|600||on|||||” button_icon_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” button_custom_padding=”10px|30px|10px|30px|true|true” content_width_tablet=”” content_width_phone=”85%” content_width_last_edited=”on|phone” height=”600px” height_tablet=”300px” height_phone=”220px” height_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”|0px||0px|false|false” custom_padding_last_edited=”on|tablet” header_font_size_tablet=”36px” header_font_size_phone=”30px” header_font_size_last_edited=”on|desktop” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” button_text_size_tablet=”12px” button_text_size_phone=”11px” button_text_size_last_edited=”on|phone” global_colors_info=”{%22gcid-17077013-55be-41c2-affd-15932dd92add%22:%91%22button_text_color%22%93,%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22button_text_color__hover%22,%22button_icon_color%22%93}” button_text_color__hover_enabled=”on|hover” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_custom_padding__hover_enabled=”on|hover” button_custom_padding__hover=”|45px||30px|true|false” button_text_color__hover=”#1c1c1c”][et_pb_slide heading=”Support and service” _builder_version=”4.27.0″ _module_preset=”default” header_level=”h1″ header_font=”|700|on|on|||||” header_text_align=”left” header_font_size=”60px” body_text_align=”left” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”gcid-18ec4423-e4b9-4cc1-af79-9b79fe07e5ef 0%|gcid-18ec4423-e4b9-4cc1-af79-9b79fe07e5ef 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.illko.cz\/wp-content\/uploads\/2024\/03\/close-up-person-working-call-center-2-scaled.jpg” background_enable_image=”on” custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_use_icon=”on” button_icon=”5||divi||400″ button_on_hover=”on” button_alignment=”left” button_custom_margin=”27px||||false|false” button_custom_padding=”10px|30px|10px|30px|true|true” custom_padding=”0px|0px|0px|0px|false|false” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”” body_font_size_last_edited=”on|desktop” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22background_color%22,%22background_color_gradient_stops%22%93,%22gcid-637665a5-014f-4413-aece-bc0292f5988b%22:%91%22button_bg_color%22%93,%22gcid-18ec4423-e4b9-4cc1-af79-9b79fe07e5ef%22:%91%22background_color_gradient_stops%22%93}” button_custom_padding__hover_enabled=”off|desktop” button_custom_padding__hover=”10px|45px|10px|30px|true|false” sticky_transition=”on”]<\/p>\n
Do you need advice on your device?<\/span><\/p>\n [\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”male-menu-podpora” _builder_version=”4.25.2″ _module_preset=”default” background_color=”gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f” custom_margin=”0px||0px||false|false” custom_margin_tablet=”||40px||false|false” custom_margin_phone=”||30px||false|false” custom_padding=”20px||20px||true|false” border_radii=”off||||100px” locked=”off” global_colors_info=”{%22gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#pomoc-s-pristrojem” button_text=”Repairs” button_alignment=”center” module_class=”disable-hover button-rozcestnik” 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custom_padding__hover=”||||true|false”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.illko.cz\/en\/help-with-device-selection\/” button_text=”Help with selection” button_alignment=”center” module_class=”disable-hover button-rozcestnik odkaz” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_bg_color=”RGBA(255,255,255,0)” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_icon=”$||divi||400″ button_icon_placement=”left” button_on_hover=”off” custom_padding=”10px|30px|10px|45px|true|false” custom_padding_last_edited=”off|desktop” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22background_color%22,%22background_color_gradient_stops%22,%22button_bg_color__hover%22%93}” button_bg_color__hover_enabled=”off|desktop” button_bg_color__hover=”#1c1c1c” 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button_bg_color__hover_enabled=”off|desktop” button_bg_color__hover=”#1c1c1c” button_bg_enable_color__hover=”on” custom_padding__hover_enabled=”on|hover” custom_padding__hover=”||||true|false”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.illko.cz\/en\/training\/” button_text=”Instructional videos and tutorials” button_alignment=”center” module_class=”disable-hover button-rozcestnik odkaz” _builder_version=”4.27.0″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_bg_color=”RGBA(255,255,255,0)” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_icon=”$||divi||400″ button_icon_placement=”left” button_on_hover=”off” custom_padding=”10px|30px|10px|45px|true|false” custom_padding_last_edited=”off|desktop” hover_enabled=”0″ global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22background_color%22,%22background_color_gradient_stops%22,%22button_bg_color__hover%22%93}” button_bg_color__hover_enabled=”off|desktop” button_bg_color__hover=”#1c1c1c” button_bg_enable_color__hover=”on” custom_padding__hover_enabled=”on|hover” custom_padding__hover=”||||true|false” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.illko.cz\/en\/discontinued-production\/” button_text=”Discontinued production” button_alignment=”center” module_class=”disable-hover button-rozcestnik odkaz” _builder_version=”4.27.0″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_bg_color=”RGBA(255,255,255,0)” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_icon=”$||divi||400″ button_icon_placement=”left” button_on_hover=”off” custom_padding=”10px|30px|10px|45px|true|false” custom_padding_last_edited=”off|desktop” locked=”off” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22background_color%22,%22background_color_gradient_stops%22,%22button_bg_color__hover%22%93}” button_bg_color__hover_enabled=”off|desktop” button_bg_color__hover=”#1c1c1c” button_bg_enable_color__hover=”on” custom_padding__hover_enabled=”on|hover” custom_padding__hover=”||||true|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”pomoc-s-pristrojem” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”60px||120px||false|false” custom_margin_tablet=”0px||60px||false|false” custom_margin_phone=”0px||60px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”||||||||” header_font=”|700|on|on|||||” locked=”off” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22header_text_color%22%93,%22gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806%22:%91%22text_text_color%22%93}”]<\/p>\n Measuring instruments are usually quite complex devices, and although manufacturers strive for their maximum durability and trouble-free operation, it may happen that your device does not work as it should. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|phone” module_class=”kalibrace-tlacitka-row” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”20px||||false|false” custom_padding=”5px|||||” custom_padding_tablet=”5px|||||” custom_padding_phone=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.3″ _module_preset=”default” custom_padding=”|0px|||false|false” custom_css_main_element=”display:flex;||flex-direction:row;||flex-wrap:wrap;” global_colors_info=”{}”][et_pb_button button_url=”#servis” button_text=”Instrument service” button_alignment=”center” module_class=”disable-hover button-divi” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”gcid-17077013-55be-41c2-affd-15932dd92add” button_bg_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_icon=”5||divi||400″ custom_margin=”|20px|15px||false|false” custom_padding=”10px|30px|10px|30px|true|true” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22background_color%22,%22background_color_gradient_stops%22,%22button_bg_color__hover%22%93,%22gcid-17077013-55be-41c2-affd-15932dd92add%22:%91%22button_text_color%22%93,%22gcid-637665a5-014f-4413-aece-bc0292f5988b%22:%91%22button_bg_color%22%93}” button_bg_color__hover_enabled=”off|desktop” button_bg_color__hover=”#1c1c1c” button_bg_enable_color__hover=”on” custom_padding__hover_enabled=”off|hover” custom_padding__hover=”||||true|false”][\/et_pb_button][et_pb_button button_url=”#nejcastejsi-problemy” button_text=”most common problems” button_alignment=”center” module_class=”disable-hover button-divi black” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”gcid-17077013-55be-41c2-affd-15932dd92add” button_bg_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” button_border_radius=”100px” button_letter_spacing=”2px” button_font=”|600||on|||||” button_icon=”5||divi||400″ custom_margin=”||15px||false|false” custom_padding=”10px|30px|10px|30px|true|true” locked=”off” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22background_color%22,%22background_color_gradient_stops%22,%22button_bg_color__hover%22,%22button_bg_color%22%93,%22gcid-17077013-55be-41c2-affd-15932dd92add%22:%91%22button_text_color%22%93}” button_bg_color__hover_enabled=”off|hover” button_bg_color__hover=”#1c1c1c” button_bg_enable_color__hover=”on” custom_padding__hover_enabled=”off|hover” custom_padding__hover=”||||true|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”nejcastejsi-problemy” _builder_version=”4.25.1″ _module_preset=”default” custom_margin=”||120px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.3″ _module_preset=”default” custom_margin=”||20px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”nadpisy” _builder_version=”4.25.1″ _module_preset=”default” text_font=”||||||||” header_font=”|700|on|on|||||” header_2_font=”|700|on|on|||||” custom_margin=”||20px||false|false” locked=”off” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22header_2_text_color%22,%22header_text_color%22%93,%22gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806%22:%91%22text_text_color%22%93}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”2px||57px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_font=”||||||||” header_font=”|700|on|on|||||” locked=”off” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22header_text_color%22%93,%22gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806%22:%91%22text_text_color%22%93}”]<\/p>\n Before you send the device for repair, try to go through the following few simple steps, which surprisingly often lead to a successful result.<\/span><\/p>\n <\/span><\/p>\n When applying the following points, always refer to the instructions in the operating instructions of the respective device and observe all safety recommendations and regulations. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”3px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Check the external status of the instrument” open_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” open_toggle_background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” closed_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” closed_toggle_background_color=”gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f” icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” toggle_icon=”3||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” open_toggle_icon=”5||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”30px” _builder_version=”4.25.2″ _module_preset=”default” title_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” title_font=”|600|||||||” title_line_height=”1.2em” closed_title_font=”|600|||||||” body_font=”|300|||||||” body_text_color=”gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806″ body_line_height=”1.4em” background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” custom_margin=”||15px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_all=”0px” global_colors_info=”{%22gcid-17077013-55be-41c2-affd-15932dd92add%22:%91%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22%93,%22gcid-637665a5-014f-4413-aece-bc0292f5988b%22:%91%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22%93,%22gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806%22:%91%22body_text_color%22,%22body_text_color%22%93,%22gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f%22:%91%22closed_toggle_background_color%22,%22closed_toggle_background_color%22%93}”]<\/p>\n Check the device and its components, wires, test leads, accessories, etc. In case of damage, do not use the device and send it for service.<\/p>\n More details can usually be found in the manual of the device in the SAFETY WARNINGS section.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”The device cannot be switched on” open_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” open_toggle_background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” closed_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” closed_toggle_background_color=”gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f” icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” toggle_icon=”3||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” open_toggle_icon=”5||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”30px” _builder_version=”4.25.2″ _module_preset=”default” title_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” title_font=”|600|||||||” title_line_height=”1.2em” closed_title_font=”|600|||||||” body_font=”|300|||||||” body_text_color=”gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806″ body_line_height=”1.4em” background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” custom_margin=”||15px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_all=”0px” 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Make sure that the plug of the power cord is inserted in the socket (or in the connector of the appliance if the power cord is removable) and that the voltage in the socket is of the correct value.<\/p>\n For a battery-operated tool, check that the batteries are inserted with the correct polarity, that the batteries are charged and that there are no corroded contacts in the device.<\/p>\n For appliances with user-replaceable fuses, check that the fuses are not broken, and if they break, replace them with new ones of the same type and rating. Some devices may have an internal fuse, e.g. [\/et_pb_toggle][et_pb_toggle title=”The device can be turned on, but it does not work properly” open_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” open_toggle_background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” closed_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” closed_toggle_background_color=”gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f” icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” toggle_icon=”3||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” open_toggle_icon=”5||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”30px” module_class=”odrazky” _builder_version=”4.25.2″ _module_preset=”default” title_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” title_font=”|600|||||||” title_line_height=”1.2em” closed_title_font=”|600|||||||” body_font=”|300|||||||” body_text_color=”gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806″ body_line_height=”1.4em” background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” custom_margin=”||15px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_all=”0px” 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[\/et_pb_toggle][et_pb_toggle title=” The REVEXprofi (II) and REVEXplus USB device does not communicate with a PC” open_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” open_toggle_background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” closed_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” closed_toggle_background_color=”gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f” icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” toggle_icon=”3||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” open_toggle_icon=”5||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”30px” _builder_version=”4.25.2″ _module_preset=”default” title_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” title_font=”|600|||||||” title_line_height=”1.2em” closed_title_font=”|600|||||||” body_font=”|300|||||||” body_text_color=”gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806″ body_line_height=”1.4em” background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” custom_margin=”||15px||false|false” title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_all=”0px” global_colors_info=”{%22gcid-17077013-55be-41c2-affd-15932dd92add%22:%91%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22%93,%22gcid-637665a5-014f-4413-aece-bc0292f5988b%22:%91%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22%93,%22gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806%22:%91%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22%93,%22gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f%22:%91%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22%93}”]<\/p>\n The driver may not be installed correctly.<\/span><\/p>\n In Windows, open Device Manager and check if there is an exclamation mark next to your REVEX device.<\/span> If so, follow <\/span>the instructions<\/a>.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”You have an RS232 port on your device and a USB port on your computer” open_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” open_toggle_background_color=”gcid-17077013-55be-41c2-affd-15932dd92add” closed_toggle_text_color=”gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e” closed_toggle_background_color=”gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f” icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” toggle_icon=”3||divi||400″ use_icon_font_size=”on” icon_font_size=”30px” open_icon_color=”gcid-637665a5-014f-4413-aece-bc0292f5988b” open_toggle_icon=”5||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”30px” _builder_version=”4.25.2″ _module_preset=”default” 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global_colors_info=”{%22gcid-17077013-55be-41c2-affd-15932dd92add%22:%91%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22,%22background_color%22,%22open_toggle_background_color%22%93,%22gcid-637665a5-014f-4413-aece-bc0292f5988b%22:%91%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22,%22open_toggle_text_color%22,%22title_text_color%22,%22closed_toggle_text_color%22%93,%22gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806%22:%91%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22,%22body_text_color%22%93,%22gcid-50db4c6c-54aa-43f9-9f86-389a84e91b4f%22:%91%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22,%22closed_toggle_background_color%22%93}”]<\/p>\n Most new PCs and laptops do not have an RS232 interface, but only USB. ILLKO does not offer these converters due to their possible incompatibility with your PC. According to experience, converters equipped with a USB chip from FTDI usually work well, e.g.<\/p>\n www.asix.cz<\/a> or www.delock.de<\/a>. (We do not respond to any malfunction of the links provided) <\/p>\n Nevertheless, in any case, we strongly recommend<\/span><\/strong> testing the function even before buying converters with an FTDI chip.<\/p>\n The fact that some RS232-USB converters do not work properly is not a problem of the PC, software or your device, but of the mutual (in)compatibility of the PC-converter-device chain.<\/p>\n [\/et_pb_toggle][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”||||||||” header_font=”|700|on|on|||||” custom_margin=”54px|||||” locked=”off” global_colors_info=”{%22gcid-4520f357-dd21-4a78-af49-e1acf9f0b86e%22:%91%22header_text_color%22%93,%22gcid-75f93a23-5e73-4b0f-9902-ea9ccf63c806%22:%91%22text_text_color%22%93}”]<\/p>\n If the fault persists, contact your nearest service department and provide them with the information on the information plate: device type, model, serial number, if applicable, and what fault the device shows.
\nOf course, it can malfunction.
\nYou can first go through the solutions to the most common problems or send it straight to the service. <\/span><\/p>\nthe most common problems<\/h2>\n
\nE.g.
\nBefore removing the battery compartment lid or fuse, disconnect the device from the measurement object, from the power supply and switch it off. <\/strong><\/p>\n
\nvisibly damaged or dirty. <\/p>\n
\nIf it breaks again, the device is probably damaged.
\nSend it to the service center for repair. <\/p>\n
\nagainst overheating.
\nTry disconnecting the device from all measured circuits, turning it off and turning it on again after about 10 minutes. <\/p>\n\n
\nand is connected to the correct sockets or connectors. <\/li>\n
<\/span><\/p>\n
\nIn this case, it is necessary to use an RS232-USB converter. <\/p>\n
\nYou can buy a converter e.g.
\nat your IT supplier. We strongly recommend that you<\/strong><\/span> test whether the communication between the device and your PC via the converter works flawlessly before purchasing the RS232-USB converter!
\nIt is best to do so directly from your computer supplier. <\/p>\n
\nIt is possible that you will be able to eliminate the defect thanks to this consultation. <\/p>\n